Frequently Asked Questions

No, but we do provide complete information for those European retailers who place an order containing any of your company’s products and we inform you about the destination of your orders.

Keep in mind, that retailers are not required to place orders through our B2B Marketplace. A retailer can, at any time, directly contact any Spanish supplier that uses our platform if they are interested in purchasing any of their products.

If a retailer discovers a product through our platform that does not generate any obligation to close the deal through it. However, we can offer intermediation services to retailers and mediate operations if they request it.

We can distribute to any location in the European Union thanks to our unique logistics model with the exception of remote or impossible to reach locations. Please reach out to us about your needs.

We are here to serve you as your distribution and export solution. Once your company signs up and receives its first order from a retailer, we take care of everything else. All you have to do as a supplier is to send the ordered goods to our central warehouses or else to the address provided in your order.

In the event of a Drop Shipping order (an order that contains products only from your company) the international shipment could be carried out directly from your company’s warehouses and we would manage it.

We provide easy ordering, logistics, consolidated deliveries, invoicing, customer service, etc.

There is always a chance that retailers discover you organically on the platform. This is when having strong product descriptions and good pictures helps. However, Spainery does not provide any guarantee of sale and you are responsible for your performance in selling into stores..

No. And even more. We offer you the chance to choose in which countries and regions you want to display and sell a product. Our B2B Marketplace offers you the option to choose the countries in which your product is available and in which not. This will help you to avoid conflict with your current exclusive distributors and to reach the markets of countries where you do not yet have a presence.

Orders are paid, as a general rule, within 30 days upon reception in our warehouse. That said, there are some exceptions. For instance due to accumulated pending payments or the exceptionally high amount of the operation. All these exceptions can be found in our ​Terms & Conditions​.

Orders are typically delivered within 8 to 18 days depending on the area of ​​Europe in which your shipping address is located. Please let us know if you have a specific receiving day or have a preferred lead-time.

Spainery consolidates your order in its distribution center and delivers the consolidated order directly to your shipping address (or your store). With Spainery Drop, you will receive the product in a separate shipment directly from the supplier.

Yes, Spanish suppliers have the possibility of setting temporary promotions on their products. In addition, you can find products whose price is reduced if you buy a specific number of boxes. Volume discounts are also set by the supplier itself.

Spainery Drop is a system that offers you the possibility of acquiring products from a single supplier, directly from their warehouse, at a more competitive price.

Spainery never sets prices or promotions. Only the suppliers have the power to set their own prices and promotions.

Spainery Drop es un sistema que te ofrece la posibilidad de adquirir productos de un único proveedor, directamente desde su almacén, a un precio más competitivo.

Spainery no fija nunca los precios ni las ofertas. Son los proveedores los únicos que tienen la potestad de fijar sus precios y las promociones.

Absolutely! Spread the word or let us know who they are and our team will reach out and get them listed. You can also put your provider in contact with Spainery by email. We will give personalized attention to your suppliers and ease up their registration on our platform.

We accept in our B2B Marketplace the following payment methods through the STRIPE virtual POS:
● Payment by debit or credit card (VISA, MASTERCARD, MAESTRO y AMERICAN EXPRESS)
● Payment by Google Pay
● Payment by Apple Pay
● Payment by Carte Bancaire.
● Payment by Sofort Überweisung
● Payment by SEPA Direct Debit

Use any of the means of contact that we offer you on our website and we will be happy to assist you.